Kirby Signature Series® Home Trial Policy

This Policy applies only to Signature Series products purchased directly from The Kirby Company.  Products purchased from authorized retailers are subject to the retailer’s return policy.

Thank you for choosing the Kirby Signature Series vacuum. 

We believe a premium vacuum should be evaluated where it matters most – inside your home.  That’s why every Signature Series vacuum purchased directly from The Kirby Company includes a Home Trial.

 

We encourage you to test the vacuum on the floor surfaces and cleaning areas you encounter every day so you can determine whether it is the right fit for your home.  If, within thirty (30) days of purchase, you decide the Kirby Signature Series vacuum does not meet your needs, you may return it for a refund, subject to the requirements of this Policy.

 

Return Requirements

 

Product Condition

 

The Home Trial is intended to allow customers to evaluate the Kirby Signature Series vacuum in their homes.  Returned products must be in substantially the same condition as when received and show only the limited use reasonably necessary to evaluate performance.

 

To qualify for a refund, the vacuum must be in like-new condition, which includes:

·      Being free from scratches, dents, stains, odors, or other cosmetic wear.

·      Being fully functional and free from damage, abuse, misuse, neglect, or modifications.

·      Being clean, sanitary, and free of insects, pet contamination, mold, or other unsanitary conditions.

·      Exhibiting no signs of extended or commercial use, excessive cleaning activity, or use inconsistent with a product assessment.

 

The Home Trial is intended to help customers determine whether the product is the right fit for their home cleaning needs.  It is not intended as a temporary-use, rental, or project-cleaning program.

 

Customer Obligations

 

To keep the Home Trial sustainable for future Kirby owners, customers must:

 

·      Return all original accessories, attachments, manuals, guides, and other materials included with the product.

·      Return the product in its original retail packaging and shipping carton within thirty (30) days of purchase.

·      Ship the product within five (5) business days after the return label is issued.

 

Failure to return all included components may result in deductions from the refund or denial of the return.

 

Inspection and Refund Processing

 

All returned products undergo a rigorous quality and use inspection, including serial number matching and bio-inspection. 

 

If the returned product meets the requirements of this Policy, a refund of the purchase price will be issued to the original payment method, less applicable return shipping and handling charges. Refunds are typically issued seven (7) business days after inspection is complete. 

 

If the returned product does not meet the requirements of this Policy, the return may be rejected.  In that event, the product will be returned to the customer, and the customer will be responsible for all applicable shipping and handling charges.

 

The Kirby Company reserves the right to reject returns that do not fully satisfy these requirements.

 

How to Start a Return

 

To initiate a return, simply call our US-based Customer Service Department at 216-529-6177 within thirty (30) days of purchase and request a Return Authorization (RA). 

 

Customer Service will provide a prepaid return shipping label and instructions for returning the product.

 

 

Exchanges

 

Kirby does not offer direct product exchanges. Customers wishing to purchase a different model may return their eligible product in accordance with this Policy and place a new order.

 

Orders Already in Transit

 

If you decide you no longer want an order that has shipped, please accept delivery and then contact Customer Service to begin the return process.

 

If you have any questions regarding this Home Trial, please contact us at 216-529-6177 or at consumer@kirby.com.